Help CenterText Notifications
How do they work: Notifications send automated reminder text and emails message to patients?
What type of notifications can be sent out of 4D?
- Interval Before Appointment
- When Appointment is Scheduled
- Interval After an Appointment
- On Patient’s Birthday
- When changing an appointment to No Show
For each notification event there are different pieces of information the system requires. These include:
- Profile or Notification Name
- Trigger Event or reason the notification is being sent
- Appointment Types that trigger the notification
- From Phone Number
- Office Location
- Providers
- Delivery Method
- Staff to Alert Text Msg Replies
Examples:
When Appointment is Scheduled:
Profile Name: Appointment Confirmation
Appointment Types: All; except Surgery
From Phone Number: Office number
Office Location: Main, etc
Providers: Select Location
Delivery Method: Text Message, Email or Both
Staff to Alert for Text Msg Replies: What employees are receiving the text message
Message: This is what is sent to the patient. When clicking into the field, a tooltip will display with various merge-fields that can be added to messages to include patient and appointment specific information.
