Preparing to Complete Provider Registration for EPCS/eRx access

Preparing to Complete Provider Registration for EPCS/eRx access

In order to register for EPCS and eRx Access, it is necessary to complete an Identity Verification process.  This process should take 15-30 minutes total and will be completed in a scheduled call with 4D EMR Support.

To prepare for this meeting please ensure the following are ready:

• A second person, over 18 years old,  with access to 4D must be physically present.
  • This person must be specified to 4D EMR in advance so an eRx account can be created.
  • This person does not need to be clinical or someone who would write or prepare prescriptions.
  • This person will be configured as an eRx administrator, however this only grants them the ability to verify the Provider's account and manage prescriber agents. If desired, the administator can be changed to a different staff member at a later time.
• Both the Provider and designated Administrator must know their 4D EMR passwords and be able to log into the 4D EMR system.
• Chrome must be installed on the computer to be used during identity validation.
• A patient with birthdate, mailing address, gender, and phone number must be created.  This can be a real patient or a test patient.
• If the Provider has any locks on their Credit Report, they will need to be removed or paused during the Identity Validation process. 
• It is highly recommended that the provider have a personal Visa or Mastercard available. This will increase the chances of successfully passing the identity verification process. No charges will be made to the card.
• The provider must have the physical fob and their cell phone present.  
  • It is recommended to pre-install the VIP for Mobile app by Symantec to the provider's cell phone.
• During the Identity Verification process, the provider will be asked 3-5 questions about their credit history. The questions usually consist of verifying mortgage or car loans, account numbers, and past addresses.  If the provider does not manage their finances it may be necessary to have their Financial Manager or person with such knowledge available.

If any of the above are unavailable at the time of the scheduled call, it will be necessary to reschedule.  If you have any questions please contact 4D EMR Support at support@4d-emr.com or 844-878-2434.