<h1>Patient Videos Do Not Play</h1>
<p>Most likely this is caused by the video format. Browsers typically only support playing video in certain file and encoding formats. &nbsp;</p>
<p>Things to try:</p>
<ul>
<li>Disabling/Enabling Accelerated video decoding by pasting&nbsp;<span id="isPasted">chrome://flags/#disable-accelerated-video-decode&nbsp;</span>into the address bar of your Chrome Browser.</li>
<li>Try installing 3rd party codecs such as&nbsp;<a data-fr-linked="true" rel="noopener noreferrer" href="https://codecguide.com/download_k-lite_codec_pack_basic.htm" target="_blank">https://codecguide.com/download_k-lite_codec_pack_basic.htm</a></li>
<li>If possible, contact the vendor for the program or device that created the video and inquire if any specific codecs or settings should be used</li>
</ul>

PATIENT VIDEOS DO NOT PLAY

Most likely this is caused by the video format. Browsers typically only support playing video in certain file and encoding formats.  

Things to try:

 * Disabling/Enabling Accelerated video decoding by pasting chrome://flags/#disable-accelerated-video-decode into the address bar of your Chrome Browser.
 * Try installing 3rd party codecs such as 
 * If possible, contact the vendor for the program or device that created the video and inquire if any specific codecs or settings should be used

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