Insurance Appointment Workflow

1 min. readlast update: 10.06.2025

This is a recommended Insurance Appointment Workflow designed to optimally trigger all insurance features. 

During Check-In

  1. Patient > Financials > Insurance
    • Confirm entered insurance information is accurate
  2. Patient > Forms & Scans
    • Confirm scanned insurance card and drivers license are present, if not scan them in
  3. Scheduler > Right click on Appointment > Status
    1. Change appointment status to ‘Arrived’ Triggers copay collection in Money
  4. Collect co-pay as appropriate from auto-generated copay Money tile

During Check-Out

  1. Change appointment status to ‘Checked-out’ Required for claim creation
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