Incorrect Provider Sent on Patient Notifications

1 min. readlast update: 10.06.2025

If the 'Name Shown to Patients' is blank for the scheduled provider the notification cannot include the provider and will default to the last provider the patient saw instead.

To specify a 'Name Shown to Patients' for a provider:

  1. Go to Practice > Admin > Doctors and Staff
  2. Click on the Provider's name
  3. Fill in the 'Name Shown to Patients' field
  4. Click 
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