Help CenterScenario One: My hard token is lost, damaged, has a dead battery, or is similarly unavailable, but my mobile app soft token is still available
If your hard token is unavailable, the soft token can be used to access your account to prescribe controlled substances. Contact 4D EMR Support at support@4d-emr.com or 844-878-2434 to order a replacement hard token. There will be a $50 replacement fee for the new token. It is necessary to purchase a new token to ensure continued access to ePrescribing.
Scenario Two: I have replaced my phone but I still have my hard token
If you have replaced your phone, the hard token can be used to access your account to prescribe controlled substances. Your new phone can be configured as a new soft token by downloading the VIP Access app. Steps to register the new token can be found here: Managing ePrescribing Tokens. There is no cost associated with registering a new soft token.
It is strongly recommended to deactivate the old soft token to ensure your account remains secure. Steps to remove the old token can be found here: Managing ePrescribing Tokens.
Scenario Three: All registered tokens are unavailable
If only one token was registered and it is no longer available, or all registered tokens become unavailable, it will be necessary to complete the entire Identity Proofing process again to regain access to your account. Please contact 4D EMR Support at 844-878-2434 for assistance. Please, do not contact DrFirst support directly as accounts configured for ePrescribing access through 4D EMR require specific setup to function properly.