Hardware Compatibility and Recommendations

Windows or Mac Computers 

Windows 11 or MacOS 13.x (Sonoma) or newer

• Recommended that Operating Systems be kept up to date for optimal security and performance
• Expired operating sytems and platforms are not supported

Tablets 

iPad, Chromebooks, Microsoft Surface

• 4D EMR Charting is not compatible with using trackpads such as the one included in the Magic Keyboard or Bluetooth mice with an iPad. If a keyboard/mouse is desired for charting it is recommended to use a Microsoft Surface.

Smart Phones 

4D EMR uses reactive technology to resize the software depending on the device being used allowing for access on small screen devices such as smart phones.

• Due to the small screen size some features are disabled:
  • Financial Transactions (Ledgers and Money)
  • Viewing documents such as scanned documents, consents, and Medical History forms

Internet Connection Speed/Bandwidth

Internet performance can vary significantly depending on several factors, including:

• Number of active users
• Router and Wi-Fi configurations
• Network hardware performance
• Individual workstation capabilities

The table below provides a general guideline for bandwidth requirements based on typical usage:

• Basic browsing and text-based websites: 1-5 Mbps.
• Streaming HD videos: 5-10 Mbps.
• Streaming 4K videos: 20-50 Mbps or more.

Note: Uploading images and videos requires higher bandwidth for optimal performance.

Internet Browser 

4D EMR is optimized for the most recent version of Chrome and Safari and browsers.

• New provider registration for ePrescribing must be completed using Chrome
• Other browsers such as Edge, Firefox, Opera, etc. may work for some features, but are not officially supported.

Document Scanning 

Windows: Scanner with Twain driver. 

• Twain drivers are usually available on manufacturer’s websites. If a twain driver is not available for the desired scanner, files can be scanned to the local computer and imported into patient records.
• Fujitsu SnapScan products do not work (despite indicating Twain compatiblity).
• Apple products do not support twain scanning.

TeleHealth 

TeleHealth requires a webcam and microphone. 

• Built-in webcams and microphones in laptops, tablets, and smartphones work very well.

Calling Patients 

4D EMR can be utilized to call a patient from a computer, tablet, or smart phone. Calling a patient through the 4D EMR software will mask the originating number to match the main office phone number.

• Not intended to replace or integrate with existing phone systems
• If using a desktop or laptop computer a microphone and either speakers or a headset are required.
• For HIPAA compliance and privacy, a headset is recommended

Dragon Medical Dictation 

• Compatible with PC, MAC, and Android mobile devices.
• Dragon Medical is currently not compatible with iPhone or iPad.