Help CenterIf a provider’s EPCS hard token is lost, damaged, or no longer functioning, a replacement must be purchased.
Replacement Cost
- $25 per replacement fob
How to Order a Replacement Fob
This fee is set by DrFirst and must be paid at the time of ordering.
Replacement key fobs must be ordered directly through DrFirst.
To request and purchase a new hard token, use the official DrFirst order form at the link below:
DrFirst Hard Token Replacement
After completing the order form, DrFirst will process the request and ship a new token to the provider.
Purpose of the DrFirst EPCS Hard Token
DrFirst Electronic Prescribing of Controlled Substances (EPCS) requires providers to complete a two‑factor authentication (2FA) process each time they sign and send a controlled‑substance prescription.
The hard token key fob is one of the approved 2FA methods and serves the following purposes:
- Generates a one‑time passcode (OTP) used during EPCS authentication
- Provides secure access to controlled‑substance prescribing workflows
- Ensures DEA‑compliant identity verification
- Acts as a backup if a provider’s mobile authentication method is unavailable or not permitted
Hard tokens are issued to individual providers and are linked to their DrFirst EPCS registration profile.