Help CenterDaily close activities should be formalized, documented, and followed consistently. The steps should be part of the Daily Close activities and provide structured guidance to help ensure accurate receipt review, early detection of issues, and reliable financial records.
Step 1: Run the Daily Close Report
- Navigate to: Practice → Reports → Daily → Close Report
- Run the report for the current business day only.
Step 2: Verify Cash and Check Receipts
- Review the Cash and Check payment totals on the Daily Close Report.
- Confirm that:
- Cash on hand matches the report totals
- Checks on hand match the report totals
- Investigate and document any discrepancies immediately.
Step 3: Review Refund Activity
- Review all refund amounts listed on the report.
- Confirm that:
- Each refund is expected and authorized
- Refunds align with supporting documentation or approvals
- Escalate any unexpected or unexplained refunds for review.
Step 4: Run the Discounted Sales Report
- Navigate to: Practice → Reports → Financials → Discounted Sales
- Review the report for the same date to identify:
- Any unexpected or unusual discount activity
- Confirm discounts were properly approved and documented.
Step 5: Run the Voided Transactions Report
- Navigate to: Practice → Reports → Financials → Voided Transactions
- Review the report for the same date to identify:
- Voided payments or transactions
- Any unexpected or unusual activity
- Confirm voids were properly approved and documented.
Summary
- Complete the daily close at the end of each business day
- Maintain consistent staff accountability for review and sign‑off
- Document:
- Discrepancies
- Refund discount, or void explanations
- Follow‑up actions taken
- Retain reports as part of the practice’s daily audit trail